At AVJ ACADEMY, we are committed to ensuring the satisfaction of our users. We understand that there may be instances where you need to request a refund. Our refund and returns policy is designed to be transparent and user-friendly, ensuring you have a smooth experience with us.
- Eligibility for Refund: If a user requests a refund within 4 hours of the transaction, they are eligible to initiate the refund process.
- Initiation of Refund: Upon receiving a valid refund request, AVJ ACADEMY will commence the refund process within 72 hours (3 working days).
- User Information: The refund will be processed based on the user information already available to AVJ ACADEMY.
- Handling Charges: Please note that refunds will be processed after the deduction of handling charges, out-of-pocket, and administrative expenses.
- Net Refund: The amount refunded will reflect these deductions.
- Providing Information: AVJ ACADEMY will provide, on a best-effort basis, remittance details to the user.
- Query Resolution: These details can be used by the user for any future correspondence with the beneficiary institution and their bankers.
- Record Keeping: Users are advised to retain these remittance details for any potential future queries.
- Institutional Consent: Please note that the refund will be processed only after obtaining consent from the respective institution with which the user is engaged.
- Contact Us: For any queries regarding our refund and returns policy, please contact us at [email protected].
- Policy Updates: AVJ ACADEMY reserves the right to modify this policy at any time. Any changes will be effectively communicated on our website.
Thank you for choosing AVJ ACADEMY. We are dedicated to providing you with quality service and ensuring your satisfaction